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Expert Support for Open Source Software
OpenLogic provides commercial-grade technical support for hundreds of the most popular open source software packages, including MySQL, Apache, Eclipse, Spring, and JBoss. OpenLogic's open source support model combines a traditional "one number to call" approach with the strength of the open source community. Whether you have questions regarding the use of an open source software package, need help troubleshooting a complex issue, or have encountered a bug in a particular package, OpenLogic has the expertise necessary to assist you.
Open Source Support for Production and Developers
OpenLogic offers open source technical support levels ranging from developer support to enterprise staging and production support. You can choose a different level for each open source software product you use.
Developer Support |
Production Support |
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| Hours | 6:00am to 6:00pm MDT Mon-Fri except holidays |
24x7 |
| Problem Submission | Phone/Online | Phone/Online |
| Response Time | 4 Business Hours | 1 Hour |
| Pricing Options |  Per-package basis AppAssure Package |
Per-package basis ExpertConnect Package |
| More Information | Get a quote on open source software support  |
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Expert Assistance from an Expert Community
For in-depth issues and source code changes that may be required for particular software packages, OpenLogic's technical support team is backed by the OpenLogic Expert Community. The OpenLogic Expert Community gives you access to open source committers and contributors--individuals who actively contribute source code to the packages they support. Committed, experienced developers are located worldwide for round-the-clock access to experts. Your OpenLogic technical support engineer will facilitate the entire issue resolution process no matter what resources are needed, ensuring that your issues are resolved quickly and seamlessly.
Manage Changes to Open Source Software
Companies are justifiably concerned that making code changes to a software package can create a customized version requiring customized technical support. Our model helps to address this issue. Since the members of the OpenLogic Expert Community have actually contributed source code to the software packages they support, they are qualified to make changes to the source code should it be needed to resolve an issue. In addition, the Expert Community can contribute any fixes or code changes back to the software packages you use, ensuring that critical fixes and changes are incorporated in future releases.
The OpenLogic Privacy Guarantee
For many enterprises, IT assets can provide a critical competitive advantage to the business. Using a public mailing list for technical assistance may reveal vital information about which software packages have been deployed, how they are being used, and the number and type of issues that have been encountered by technical personnel. OpenLogic alleviates this problem with a privacy guarantee. We act as your conduit to the open source community, keeping your identity private while resolving your issues. With OpenLogic, your confidential information remains private.
Need Technical Support Now?
If you need to log a technical support issue now and you have an active contract, please call 1-888-OPENLOGIC or email us at support@openlogic.com.
Submit a request online for a quote on developer or production support
Or contact us at 1-888-OPENLOGIC or sales@openlogic.com
Whitepapers and Reports
OpenLogic Certification Process
Open Source ROI: Achieving the Financial Promise of Open Source Software
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