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24x7 Support for Enterprise Production Environments
OpenLogic Production Support gives enterprises access to consolidated support to help ensure the success of open source software deployments in production environments. OpenLogic Production Support provides 24x7 coverage with guaranteed Service Level Agreements, specifically designed to keep critical production applications up and running around-the-clock. OpenLogic Production Support delivers access to open source experts that can troubleshoot complex open source issues, answer questions regarding the use of open source packages, and resolve bugs.
Select the Right Level of Coverage for Your Enterprise
Two pricing options are available for OpenLogic Production Support:
Per-Package Support
Select the open source packages for which you need Production Support coverage from the OpenLogic Certified Library. Pricing varies depending on the number of packages covered and the Service Level Agreement.
AppAssure Support Package
The AppAssure Support Package provides support for up to 10 open source packages that are part of a single production application, and includes:
One Number to Call
Before OpenLogic, obtaining support for all of the open source products used in production environments has been challenging and expensive. In many cases, enterprises have purchased a variety of component-level support contracts that don't address the complex interactions and integrations between open source products. This often results in more time-consuming issue resolution processes, which can severly affect the ability to keep production environments up and running.
OpenLogic provides a "one number to call" approach to resolve open source issues. Whether an issue originates in one particular open source product or is the result of complex interactions between products, OpenLogic solves the problem. Our technical staff handles support on hundreds of open source packages and serves as your front line experts, answering questions and pinpointing the problem source.
Need Technical Support Now?
If you need to log a technical support issue now and you have an active contract, please call 1-888-OPENLOGIC or email us at support@openlogic.com.
Submit a request online for a quote on developer or production support 
Or contact us at 1-888-OPENLOGIC or sales@openlogic.com
OpenLogic supports over 300 of the most popular open source packages, including:
Ant
Apache Web Server
Axis
Cactus
Dom4j
Eclipse
Hibernate
Jakarta Commons
JBoss
JDOM
JSTL
Junit
Log4j
Maven
MySQL
PHP
POI
Spring
Struts
Tomcat
Velocity
Xalan
View a list of open source packages supported by OpenLogic