OpenLogic Developer Support gives open source developers access to consolidated support to help ensure the success of open source software deployments. With Developer Support, technical personnel can effectively use more open source software, decrease down time, and gain access to open source experts. Whether you have questions regarding the use of an open source package, need help troubleshooting a complex open source issue, or have encountered a bug in an open source package, OpenLogic Developer Support delivers the expertise necessary to quickly resolve your questions and problems.

Select the Right Level of Coverage for Your Needs

Per-Package Support
Select the open source packages for which you need developer support coverage from the OpenLogic Certified Library. Pricing varies depending on the number of packages covered and the Service Level Agreement.

ExpertConnect Support Package
The ExpertConnect Support Package delivers the expertise necessary to resolve issues, fix bugs, and keep open source software packages current. The Expert Connect Support Package includes:

Support for 20 open source packages included in the OpenLogic Certified Library
Six months of support coverage with unlimited number of incidents
Unlimited contact names
Submit issues by phone, email, or web
Business hours coverage (6:00 a.m. to 6:00 p.m. MT)
Service Level Agreement with a 4-hour response time
One private webinar on the open source package and topic of your choice
Pricing: $17,500

Open Source Answers

In addition to bug fixes and technical issues, OpenLogic Developer Support provides a resource for developers to gather information and recommendations. Common questions submitted to OpenLogic Developer Support include:

Which open source package or package version is best suited for a particular job or function?
Are any of the open source packages used in my environment not recommended?
Are there alternative packages I should consider deploying?
How do I setup or use a particular function within an open source package?
What changes were made in a specific version of an open source package?
What benefits can be gained by using a certain open source package version?
How will I be affected by a specific security update?

Need Technical Support Now?

If you need to log a technical support issue now and you have an active contract, please call 1-888-OPENLOGIC or email us at support@openlogic.com.

Open Source Software Support for Developers

Select the Right Level of Coverage for Your Needs

Open Source Answers

Need Technical Support Now?